Regular Orders

Current production timelines will vary pending on the total volume of orders being processed.
Below is our standard, estimated, production times pending receipt of payment for the order invoice:

• Samples: 1 to 3 business days
• Accessories: 1 to 3 weeks (Disclaimer: Pending stocked versus non-stocked items.)
• Orders without Dovetails: 3 to 4 weeks (Disclaimer: Larger orders valued at  $15,000.00 plus may have slightly longer times)
• Orders with Dovetails and larger quantity of Shaker profile doors: 4 to 5 weeks (Disclaimer: Larger orders valued at  $15,000.00 plus may have slightly longer times)

 
PFC Order Desk will inform Dealers of our estimated ship-out dates once an order has been placed in queue. 
 

Warranty Orders

All warranty claims are time-sensitive and need to be brought to Perfect Fit Closets’ attention within the first 30 calendar days from receiving the order. After 30 days, replacement parts will be at the full expense to the Dealer.

We require a completed Customer Concern Form and images, if applicable, prior to processing any warranty claims. Once a warranty has been deemed warranted, we will place the order ahead of our current production queue to process the claim in a timely manner.
 
Please note, pending on the item warranted, will determine the timelines involved for production.
Warranty Production Timelines – From the time of claim approval:

• Core materials and TFL drawer boxes: 3 to 5 business days plus shipping time.
• Dovetail boxes, 1.5” thick components, shaker and shaker glass profiles: 2 to 3 weeks plus shipping time.

 

Disclaimer

Above is our approximate timelines. Unforeseen circumstances such as equipment failures will add to the manufacturing time. Our operations team will inform our Dealers of such circumstances

 

Rush Orders

Core Products & Melamine Drawer Boxes: Unavailable

Timeline: 5 – 7 business day rush plus shipping (Allow 24 hours for processing)
Costs: Additional 20% of the order or $75.00 minimum.  Whichever amount is greater.

 

Dovetail Drawer Boxes and Drawer Fronts: Unavailable

Timeline: Rushed orders greatly depend on the workload in each specific department for the order  
Costs: The rush fee is 40% of the total.  It is always important to inquire what the current lead times are.

 

For any questions, please contact us at support@perfectfitcanada.com